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  • 4
    days
    ago

    JFK airport trains its workers to be N.I.C.E.

    By Harriet Baskas, msnbc.com contributor

    Wouldn’t it be nice if everyone who worked at the airport was nice? At John F. Kennedy International Airport, they’re working on it.


    Follow @msnbc_travel

    On May 22, 30 veterans who work at the airport for several airlines, government agencies and private security and service companies will get N.I.C.E (Neutralize Irritations Customers Experience) program training to teach them how to use skills learned in the military to help frustrated passengers at the airport.


    Many other airport employees at JFK have already gone through N.I.C.E training offered by the Human Resiliency Institute based at New York’s Fordham University, which also has a special program for veterans. Now the program is tapping vets already working at the airport to use their leadership skills to help enhance customer service.

    “Through our Edge4Vets program, we at Fordham have first-hand knowledge of the strong leadership strengths vets possess,” said institute director Tom Murphy. “Now we’re tapping resources offered by vets working at the airport and training them to apply their inherent leadership strengths and their ‘N.I.C.E.’ tools to help their airport enhance service.”

    Murphy said the special N.I.C.E. Corps training for veterans will include role–playing exercises in which they will use the keen observation skills they’ve learned in the military to spot and come to the aid of passengers in need of assistance. Members of the N.I.C.E. Corps will also be trained to note when other airport employees go out of their way to help frustrated passengers and to document those success stories on the ‘N.I.C.E’ website.

    Live Poll

    What do you think about the Neutralize Irritations Customers Experience program?

    View Results
    • 183823
      N.I.C.E.
      71%
    • 183824
      N.O. T.H.A.N.K.S.
      29%

    VoteTotal Votes: 233

    Employees caught using N.I.C.E. skills become eligible to win a variety of incentive awards, including gift checks, meals, and hotel stays. Two veterans participating in the JFK N.I.C.E. Corps will win a fishing trip to Alaska so they can catch salmon for a salmon-bake for the whole team.

    The chance of winning that fishing trip isn’t what convinced veteran Egbert Haynes, a TSA supervisor at JFK, to volunteer to be captain of the JFK N.I.C.E. Corps. “I’m a New York boy; when I need fish I go to the fish market,” said Haynes. “But when I heard of the program and saw the potential to recognize the good things done daily by airport employees outside of their job description, it all made sense.”

    In addition to JFK, employees at Los Angeles International Airport, Pittsburgh International Airport and Manchester-Boston Regional Airport have been trained in the N.I.C.E. program.

    Find more by Harriet Baskas on StuckatTheAirport.com and follow her on Twitter. 

    Other stories you might like

    • High-profile TSA pat-downs: First Geraldo, then Kissinger
    • Newark Airport security supervisor accused of using dead man's ID
    • Report shows 'gaping hole' in airport security


     

     

    11 comments

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  • 8
    May
    2012
    7:24pm, EDT

    16-year-old diabetic blames TSA for breaking her insulin pump

    By Rob Lovitt, msnbc.com contributor

    Many travelers find airport screening an annoying and frustrating experience but for 16-year-old Savannah Barry, a recent trip proved both humiliating and potentially life-threatening.


    Follow @msnbc_travel

    Diagnosed with Type 1 diabetes four years ago, the Colorado teenager says TSA screeners forced her to go through a full-body scanner in Salt Lake City last week, breaking her $10,000 insulin pump in the process.

    According to Sandra Barry, Savannah’s mother, her daughter was coming home from a school trip when screeners required to her to go through a full-body scanner despite the fact that the girl had a doctor’s note describing her condition and stating that she should be given a pat-down rather than subjected to screening machines.


    “Believe me, being 16 and female, she probably doesn’t want the pat-down but she knows that this is what’s required,” Sandra Barry told msnbc.com. “She tried to advocate for herself and they just shut her down.”

    Upon hearing of the situation, the elder Barry called Animas, the maker of Savannah’s pump, and was told that they couldn’t guarantee that the screening machine hadn’t damaged the pump and that her daughter should take the pump off as soon as she landed.

    “It was hard to pick her up and tell her she had to disconnect immediately,” said Barry, who says the family has filed a formal complaint with TSA but has only received an e-mailed response requesting a conference call to discuss the incident.

    For Barry, the issue goes beyond the specific incident involving her daughter. “It’s bigger than diabetes — there are other people with other medical conditions that need to opt for the pat-down,” she said. “That’s why we’re questioning the education and training of these agents.

    “It’s not a one-time thing and we’re going to keep putting the pressure on them.”

    In a statement released Tuesday afternoon, TSA said "the passenger has reached out ... regarding her screening experience and TSA has attempted to contact her in response."

    More stories you might like:

    • Video: In defense of security screening
    • Golden Gate Bridge readies for 75th anniversary
    • Watchdog: FAA should be subject to more oversight

    Rob Lovitt is a longtime travel writer who still believes the journey is as important as the destination. Follow him at Twitter.

     

     

     

     

    376 comments

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  • 3
    May
    2012
    1:11pm, EDT

    3 U.S. airport workers indicted on drug smuggling charges

    By Rebecca Ruiz

    A federal grand jury indicted three U.S. airport workers Tuesday on charges of conspiracy to smuggle methamphetamine and heroin into the country.


    Follow @msnbc_travel

    Carlos R. Springer, 41, of Hampton, Ga.,  Kelvin Rondon, 27, and Luis Marroquin, 35, both of Atlanta, are accused of conspiring to bring more than $500,000 worth of drugs into the U.S. on a Delta Air Lines flight from Mexico earlier this year.


    On January 13, a Delta Air Lines agent at Atlanta Hartsfield-Jackson airport found an unclaimed piece of baggage at the luggage carousel corresponding to Delta Flight 364, which had arrived from Mexico City, according to a statement released by the United States Attorney's Office Northern District of Georgia.

    Customs and Border Protection agents discovered packages of methamphetamine and heroin inside the bag. An investigation found that Springer and Marroquin had sent "coded incriminating text messages" around the time of the flight's arrival.

    The charges carry a maximum sentence of life in prison and a fine of up to $10,000,000.

    “We will continue to work with airline security teams and our law enforcement partners to prosecute those who attempt to use their airport credentials and access as a means to engage in illegal drug trafficking,” United States Attorney Sally Quillian Yates said.

    Last week, two former and two current Transportation Security Administration employees were indicted following a bribery scheme in which they permitted cocaine, methamphetamine and marijuana to pass through the security checkpoint at LAX.

    A group of former TSA agents at Los Angeles International Airport allegedly agreed to help undercover narcotics agents pass drugs through security checkpoints. Ted Chen reports.

    More from msnbc.com:

    • Man who stripped to protest TSA wants a trial
    • Welcome to America? For foreigners, not so much
    • LaGuardia, LAX ranked the worst among U.S. airports
    • Goodbye Norma Jean: Chicago's 26-foot Marilyn Monroe sculpture moving west

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  • 25
    Apr
    2012
    7:51pm, EDT

    TSA screeners accused of taking bribes to allow drugs past LAX checkpoints

    A group of former TSA agents at Los Angeles International Airport allegedly agreed to help undercover narcotics agents pass drugs through security checkpoints. Ted Chen reports.

    By Jonathan Lloyd, NBCLosAngeles.com

    Cocaine, methamphetamine and marijuana were allowed to pass security checkpoints at LAX in a bribery scheme that led to the arrests of two former and two current Transportation Security Administration employees, according to authorities.

    The screeners were accused of allowing large amounts of cocaine and other drugs to pass through X-ray machines at security checkpoints in exchange for payments of up to $2,400, according to the U.S. Attorney's Office.

    Read the original report on NBCLosAngeles.com

    "The allegations in this case describe a significant breakdown of the screening system through the conduct of individuals who placed greed above the nation's security needs,'' said U.S. Attorney Andre Birotte Jr.

    The indictment cites five incidents in which the employees allowed suitcases filled with drugs to pass X-ray machines at security checkpoints. The scheme occurred over a six-month period last year,  according to the U.S. Attorney's Office.

    One drug courier is already in custody in connection with the case, according to authorities. Another courier suspect is expected to surrender Thursday.

    One of the courier suspects, identified as Downey resident Duane Eleby, allegedly attempted to bring nearly five kilograms of cocaine through a security checkpoint. The drugs were seized when he went through a checkpoint that was not staffed by someone involved in the scheme, authorities said.

    TSA employees who were not involved in the scheme seized Eleby's bag and found the cocaine, according to investigators.

    Among those arrested and charged are Naral Richardson, 30, of Los Angeles, who was fired by TSA in 2010 and accused of orchestrating the scheme; John Whitfield, 23, of Los Angeles, a current TSA screener; Joy White, 27, of Compton, who was terminated last year; and Capeline McKinney, 25, of Los Angeles, also a current screener.

    "While these arrests are a disappointment, TSA is committed to holding our employees to the highest standards," said Randy Parsons, TSA Federal Security Director at LAX.

    If convicted, all four employees face a minimum of 10 years in federal prison.

    More on Overhead Bin

    • Congressman says he was assaulted by TSA
    • Dying veteran protests Spirit Airlines' no-refund policy
    • Puppy on runway delays flight at LaGuardia

     

    245 comments

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  • 25
    Apr
    2012
    5:35pm, EDT

    Puppy on runway delays flights at LaGuardia

    Baggage handlers tried to retrieve a dog that got loose as they were loading it into the plane. The owner of the dog was asked to de-board and retrieve her pooch. WNBC's Roseanne Colletti reports.

    By NBCNewYork.com

    A puppy escaped from its crate and ran loose on a taxiway at LaGuardia Airport on Wednesday, forcing the Port Authority to shut down the tarmac and delay flights until the pup was corralled and brought back to safety.

    The 30-pound Rhodesian Ridgeback puppy, named Byrdie, got loose while being loaded into a cage on a Delta flight headed to Memphis at about 10 a.m., authorities said.


    Read the original story on NBCNewYork.com.

     

    It took a little coaxing, but she was rounded up a short while later. Then she, along with her owner and the other passengers on their flight, were en route to Memphis as planned.

    The tarmac was closed for about 10 minutes and two or three flights were delayed, authorities said.

    Travelers at the airport tweeted about the unusual cause of delays.

    "Dog on runway @ laguardia causes mayhem, passengers were not allowed to deplane," tweeted Scott Anderson.

    Robert Lund, who was also at the airport, tweeted, "We can't take off because there is apparently a loose dog (!) running around the runway."

    More on Overhead Bin

    • Southwest passenger dies after in-flight cardiac arrest
    • Congressman says he was assaulted by TSA
    • Bird strike forces emergency landing at New York-area airport

     

    14 comments

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  • 19
    Apr
    2012
    6:07pm, EDT

    Delta flight lands safely at JFK airport following bird strike

    Birds flying into a plane's right-side engine shortly after takeoff forced a jetliner to make an emergency landing in New York. TODAY's Natalie Morales reports.

     

    By NBCNewYork.com

    A Delta Airlines flight from John F. Kennedy Airport to Los Angeles returned 10 minutes after takeoff Thursday because of a bird strike to the engine. 

    The pilot of Delta Flight 1063 reported an engine-related problem and landed the Boeing 757 safely at the New York airport from which it had departed at 3 p.m., said a spokeswoman for the Federal Aviation Administration. 

    Read the original reports on NBCNewYork.com.

    Delta spokesman Anthony Black said flight 1063 encountered a bird strike on the right side engine. As a precaution, he said, the captain returned the plane to JFK.

    "The flight landed without incident and they are currently inspecting the engine and working to re-accommodate the passengers," Black said

    There were no injuries reported. 

    TODAY FB

    It was not clear how many birds or what kind of birds were involved. 

    In January 2009, a US Airways plane piloted by Chesley "Sully" Sullenberger landed in the Hudson River after it struck a flock of geese just after take-off at New York's LaGuardia Airport and lost power in both engines. 

    All 155 passengers and crew survived the splash-landing that came to be dubbed "Miracle on the Hudson." 

    Such strikes are not uncommon. The FAA maintains a page on its website dedicated to wildlife strikes and said there were 121,000 strikes, mostly birds, between 1990 and 2010, averaging 26 strikes a day in recent years.

    A Delta Airlines flight en route to Los Angeles was forced to return to John F. Kennedy Airport shortly after takeoff Thursday because of a bird strike to the engine. NBC's Brian Williams reports.

    Information from Reuters was included in this report.

    More on Overhead Bin

    • Spirit Airlines puts Cartagena fares on 'Secret Service' sale
    • Mishandled bag rates drop, but tensions remain in the airline cabin
    • Jennifer Hudson, Bar Refaeli not happy with airport screenings

     

     

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  • 17
    Apr
    2012
    8:23am, EDT

    Airport Chatter aims to remove hassle from navigating an airport

    Mark Wagner / Courtesy Airport Chatter

    This screenshot from Airport Chatter shows a listing of eateries at Philadelphia International Airport.

    By Tanya Mohn, msnbc.com contributor

    Airports can be confusing places, especially large ones that travelers are experiencing for the first time, so knowing where to find that great cup of coffee or figuring out if there is a place near your departure gate to fit in a quick massage before boarding can often be a daunting task.

    And that’s the logic behind Airport Chatter, a new website launched several weeks ago designed to take the hassle out of getting around airports.

    The idea is the brain child of Mark Wagner and Izzy Kirsh, two 20-somethings working in the technology field and currently living in Toronto and Miami respectively.

    “I’m a real aviation fan,” said Wagner. “I love travel and I love airports.” But every time he travels, he said, the same problems and challenges persist. “The more we talked, the more we saw the need to make air travel easier to navigate and to be more social,” Wagner said.

    The average airport has three terminals, 18 airlines, 40 eateries, 30 shops, 25 services, three lounges, public transportation, taxis, limos, shuttles, long-term parking, short-term parking and an array of hotels nearby, according to Airport Chatter, which hopes to help travelers quickly locate what they are looking for and display where the venue is located.

    The site currently features detailed profiles for some of the busiest airports in the United States and includes every eatery, shop, service and lounge at those airports — more than 6,000 venues in total at 53 airports — helping travelers learn about which restaurants there are after security is cleared or what the costs are for long-term parking.

    The site also has a community platform where venues and services can be rated, reviewed and shared with fellow travelers.


    Follow @msnbc_travel

    The site is available to search at no cost, but to post reviews, users must either log in through Facebook or Twitter, or register with Airport Chatter directly. Reviews are monitored in real time, Wagner said.

    Here's a recent one posted by Nephro31 about Cibo Express, a food venue at John F. Kennedy International Airport:

    “Has Kosher food but very expensive and not fresh. Good to know though if your in rush.”

    The venue also bears a 4.2 star rating, based on a possible five stars, which is an average of the ratings posted. Users can also give a thumbs up or a thumbs down to denote how useful the rating is, Wagner said.

    Wagner said individual airports typically have much of the same information on their websites as Airport Chatter, but travelers typically have to visit more than one site and it takes time to sort through everything; other commercial sites are frequently not updated with any regularity. Airport Chatter aims to create one site that allows travelers to access detailed airport information all in one place, easily and quickly, he said.

    “The goal is really turning Airport Chatter into a global airport platform for travelers,” Wagner said, that will include everything they need — before, during and when departing the airport.

    Expansion plans include adding the larger airports of Latin America and Asia next. Eventually all international and domestic airports will be included, he said. In addition, he and colleagues plan to roll in more robust features in coming months, like social profiles and gaming mechanics, similar to Four Square offerings. And based on research that touts their success, he said, the site plans to eventually include rewards, both real and virtual.

    Henry H. Harteveldt, co-founder of the Atmosphere Research Group, a market research company, said there are a number of commercial sites currently offering services similar to what Airport Chatter provides.

    “There is definitely no clear winner in this space yet,” he said. It’s early in the game, but Airport Chatter will need to create a site different enough to draw in more users, he said. “The challenge will be to make it so useful, people go to it first.”

    And that won’t be easy, he said. “People don’t think about airports all that much” unless on the way to or already at them. Also critical to Airport Chatter's ultimate success will be to eventually offer the service on a smartphone or a tablet.

    But even then it will be tough, he said. A recent study done by the Atmosphere Research Group found that few of the 5,058 adults surveyed even used airport apps. Of survey participants who owned smartphones, 63 percent had no airport app at all, and only eight percent of those surveyed had and regularly used them, he said.

    And for the social media piece to be successful, the capability to easily find other travelers similar to the users will be very important.

    “But the good news is, I think there is an opportunity for someone to come in to really help travelers,” Harteveldt said.

    Wagner is quick to say Airport Chatter is still in its infancy, and would not say how much traffic it has received, though it is beginning to get some traction. Overall, he and colleagues have been pleased with the initial response, noting most users have searched the site, and less have posted reviews, which he expects will change as it takes hold.

    “Obviously, the site still really needs tweaking,” Wagner said, noting that technological issues have been particularly challenging. “This is not it. It’s all about the future,” Wagner said, adding that he and co-workers are hard at work on version 2.0.

    More on Travel Kit

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  • 13
    Apr
    2012
    11:58am, EDT

    Airport aims to stop thrill-seekers at 'blowback beach'

    By Harriet Baskas, msnbc.com contributor

    Security measures will be increased at Maho Beach on the Caribbean island of St. Maarten in response to a viral video showing a woman being injured by jet blast from a JetBlue airplane.

    The beach is just steps from Princess Juliana International Airport, where airplanes take off and land so low over the beach that the area has become a popular attraction for plane spotters and tourists. The St. Maarten Tourism Bureau even markets Maho Beach as a tourist attraction.

    But despite posted signs warning that a blast from a jet's engines can cause “extreme bodily harm and/or death,” thrill seekers often gather by the fence at the end of the runway and try to hold on through the jet blast of a departing plane.

    YouTube videos show beachgoers seemingly enjoying being buffeted by airplane blowback, but in a video posted April 6 and viewed so far more than 4.7 million times, a woman is shown being blown from the fence and tumbling head first toward a concrete barrier.

    In a statement released Thursday by Princess Juliana International Airport, officials say the woman’s injuries “were reportedly not debilitating,” but that in response to this and other incidents, heightened security measures at the airport and on the beach are now being considered.  

    "Incidents such as this unfortunate one emphasize the need for all our visitors to heed the clear warnings — about the dangers of jet blast — posted along the airport fence," the statement said.


    Follow @msnbc_travel

    Measures currently in place include double fencing, warning signs, and brightly painted guardrails, the statement said, “all of which have been implemented in consultation with the government to deter dangerous activity.”

    The airport also plans to work with the St. Maarten government on stricter enforcement of the warnings posted along the fence.

    While it acknowledges the obvious attraction of planes landing so close to the beach and knows that this has added to the popularity of the destination, the airport said in the statement that “no amount of excitement or thrill can justify putting one's life in danger.”

    Find more by Harriet Baskas on StuckatTheAirport.com and follow her on Twitter. 

    More on Overhead Bin

    • American sues former flight attendant behind parody videos
    • JetBlue pilot indicted for disrupting flight
    • Confessions of a flight attendant

     

     

    100 comments

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  • 9
    Apr
    2012
    1:12pm, EDT

    United plane blows tires during landing at Reagan National Airport

    By NBCWashington.com

    A United Airlines flight blew two rear tires Monday morning at Reagan National Airport, but landed safely.

    United Airlines Flight 1075 from Houston arrived at Reagan just after 11 a.m.

    Read the original report on NBCWashington.com.

    No injuries were reported. After landing, the Boeing 737-700 was towed to a gate.

    The runway re-opened at 11:30 a.m.

    There were 122 passengers and five crew members on board, according to the Associated Press.

    More on Overhead Bin

    • Frequent fliers blast flying experience in annual survey
    • Delays not so bad at Chicago's O'Hare
    • Got miles? Grab a seat, some sun or a sub-orbital flight

     

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  • 8
    Apr
    2012
    9:56am, EDT

    Delays not so bad at Chicago's O'Hare

    Chicago Department of Aviation

    Chicago O'Hare International Airport has two play areas designed by the Chicago Children's Museum.

    By Darren Booth, Special to CNBC.com

    Airports may not be your idea of a place you'd prefer to spend time, but delays and cancellations can cause extended wait. Fortunately, if you're stuck at Chicago's O'Hare International Airport, the country's second busiest, you can at least take advantage of restaurants, exhibits and other features where you can while away time.


    Follow @msnbc_travel

    Besides the Chicago Department of Aviation’s website listing of food and beverage outlets in each terminal, also consider downloading one of the many mobile apps available that provide detailed airport information. My favorite is GateGuru as it provides not only lists of food, shopping and services found in each terminal with customer reviews, but also provides security wait time information, updated throughout the day.

    Terminals 1, 2 and 3 are interconnected, so if you’ve passed through security and have a lot of time to kill, you can easily get from one end of the airport to the other. Terminal 5, the international terminal, can be accessed by using the Airport Transit System (ATS), a free, 24-hour rail system linking all three domestic terminals with the international terminal, and continuing to long-term parking and the Metra & PACE stations.

    Here are some of the top locations based on user reviews in each terminal.

    Terminal 1:

    • Garrett’s Popcorn near gate B8 — A Chicago favorite with just about everyone recommending the Chicago Mix (cheese and caramel).
    • Eli’s Cheesecake near gate B10.
    • Vienna Beef near gates C8, C17 and C22 — Enjoy a Chicago-style hot dog.

    Terminal 2:

    • Kids On The Fly – A 2,000-square-foot children’s play area, featuring a play helicopter, airplane and check-in counter along with an assortment of giant Legos for making towers.
    • La Tapenade Mediterranean near gate F12.
    • Wicker Park Seafood near the main lobby.

    Terminal 3:

    • Argo Tea near gate H1 — Serves all natural teas and blended drinks.
    • Cibo Express near gate H1 — Gourmet, vegetarian, vegan and gluten-free selections.
    • Macaroni Grill near gate H3 — The only one of the chain's found at O’Hare.

    Terminal 5: (Note: There are extremely limited options beyond security)

    • Gold Coast Dogs upper level, pre-security.
    • Haagen-Dazs upper level, pre-security.
    • Windy City Yogurt arrivals level, pre-security

    If you want to stay put at your departure gate, consider downloading the “B4 You Board” app and have food delivered to you right at your gate. Currently, only Chili’s and Stefani’s Tuscany Café offer the service in Terminal 1. Stanley’s Kitchen & Top in Terminal 2, and Chili’s and Wolfgang Puck in Terminal 3. Delivery is free.

    Finally, consider purchasing a day pass to one of the many airline lounges in each terminal. Visit your airline’s website for current pricing, or simply enter the lounge to inquire about rates. All lounges at O’Hare include free Wi-Fi, unlike the main terminal, and offer an oasis away from crowded gates with free snacks, comfortable seating and complimentary bar drinks. Also, should you require re-booking assistance, the lines inside the lounge for customer service are far shorter than those found on the concourses — often making the price of admission pay for itself.

    This article, "Delayed: Chicago O’Hare International Airport," first appeared on CNBC.com.

    More from CNBC.com

    • Essential gadgets for business travelers
    • Exclusive airport lounges
    • Top apps for road warriors
    • Road Warriors: See complete coverage

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  • 5
    Apr
    2012
    11:45am, EDT

    TSA agent arrested after allegedly throwing hot coffee at pilot


    Follow @msnbc_travel
    By Joy Jernigan

    A security screener at John F. Kennedy International Airport was arrested recently after allegedly throwing a cup of hot coffee at an off-duty American Airlines pilot.

    Pilot Steven Trivett, 54, was exiting the secure area of the terminal on March 28 around 5 a.m. when he told a Transportation Security Administration agent and her colleagues to tone down a profanity-laced conversation.

    “He was walking though the screening area and overheard a conversation where he thought they were speaking unprofessionally,” Al Della Fave, press officer for the Port Authority of New York and New Jersey, told msnbc.com.

    Trivett reportedly told them that they should "conduct themselves more professionally in uniform and not use profanity or the n-word," the New York Post reported.

    One screener apparently then told Trivett to mind his own business, and that's when he identified himself. He reportedly tried to grab the ID tags of screener Lateisha El, 30, and that's when she tossed a full cup of hot coffee on him, according to the Post.

    TSA spokesman Greg Soule offered this explanation to msnbc.com:

    "TSA holds our employees to the highest professional standards and has a zero-tolerance policy for inappropriate behavior at airport checkpoints. TSA is looking into this incident and will take swift and appropriate action. The unacceptable behavior of a few individuals in no way reflects the dedication of our nearly 50,000 Transportation Security Officers who work tirelessly to keep our skies safe." 

    But Della Fave told msnbc.com that El told authorities she spilled the coffee accidentally, while Trivett said he believed she threw it at him.

    “He charged her with assault, she charged him with harassment,” Della Fave said.

    Now it's up to the courts to decide. 

    More on Overhead Bin

    • 'I've got snakes on a plane': Pilot makes emergency landing
    • Delta removes flight attendant after report of 'unusual' behavior
    • 12 injured during turbulence on flight to Houston

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  • 27
    Mar
    2012
    2:25pm, EDT

    JetBlue flight diverts following captain's erratic behavior

    Police and medics removed the captain from a JetBlue plane after he exhibited erratic behavior, forcing passengers to detain him. NBC's Tom Costello reports.

    By NBCNewYork.com

    A JetBlue flight from John F. Kennedy Airport to Las Vegas was diverted after the pilot began behaving erratically, pounding on the door of the cockpit and yelling about threats from Iran, Iraq and Afghanistan, authorities and passengers said.

    Flight 191 left New York City at about 7:30 a.m. Tuesday with 135 passengers on board, and at about 10 a.m. the plane was diverted to Amarillo, Texas.

    Read the original report on NBCNewYork.com.

    JetBlue said in a statement that the plane was diverted "for a medical situation involving the captain."

    Tony Antolino, a 40-year-old executive for a security firm, said the captain walked to the back of the plane, that he seemed disoriented and agitated, then began yelling about an unspecified threat linked to Iran, Iraq and Afghanistan.

    "They're going to take us down, they're taking us down, they're going to take us down. Say the Lord's prayer, say the Lord's prayer," the captain screamed, according to Antolino.

    "He was irate," said passenger Josh Redick. "He was spouting off about Afghanistan and souls and al-Qaida."

    The Federal Aviation Administration said the co-pilot became concerned about the captain's "erratic behavior during the flight" and locked the cockpit door while the pilot was outside.

    Antolino, who said he sat in the 10th row, said he and three others tackled the captain as he ran for the cockpit door, pinned him and held him down while the plane landed.

    "That's how we landed," he said. "There were four of us on top of him. ... Everybody else kind of took a seat and that's how we landed."

    He was taken to a medical facility after the plane landed. 

    More on Overhead Bin

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Harriet Baskas

Award-winning writer and radio producer, happiest in an airport or an unusual museum.

Rob Lovitt

Rob Lovitt is a longtime travel writer who still believes the journey is as important as the destination. Follow him at Twitter (http://twitter.com/roblovitt).

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Joy Jernigan is a senior travel editor for msnbc.com who enjoys water parks and hotel pools.

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