Don’t like paying à la carte fees for onboard meals, extra legroom and other optional services when you fly? You’re not alone.
According to a just-released report from PhoCusWright, passenger resistance to paying for services they used to get for free may be even higher than suspected. While more than half of passengers (58 percent) pay to check bags, far fewer are willing to whip out their wallets for most other services.
The report, "Heat from the Middle Seat: The U.S. Consumer Perspective on Air Travel," suggests that even as airlines become increasingly dependent on ancillary revenue streams, the money may amount to more of a trickle.
While baggage fees are clearly a breadwinner — almost $3 billion for U.S. airlines last year — passengers appear to be balking at other fee-based services. One in three passengers has paid for advanced seat selection, says PhoCusWright, while roughly a quarter pay for meals or snacks. Just 15 percent pay for in-flight entertainment, with even fewer forking over cash (or a credit card) for in-flight Internet access, extra legroom or priority boarding.
"It’s gotten to the point where even affluent travelers who can afford to pay for these services are saying 'no thanks,' " said Director of Research Carroll Rheem. "They’re saying, 'I know it might make my experience better, but I just don’t want to give [the airline] any more money.' "
Of course, passenger anger over ancillary fees is hardly breaking news, but the numbers may have a larger significance. Access to ancillary-fee information is a major sticking point in the ongoing squabble between carriers, such as American Airlines, and their online partners, including Orbitz and Sabre. If consumers aren’t buying, it undercuts one of the main reasons American wants to bypass other distribution channels.
"They’re playing hardball," said Rheem, "but it’s the consumer who gets to decide."
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Rob Lovitt is a longtime travel writer who still believes the journey is as important as the destination. Follow him at Twitter.


HAHA!!! Hit the nail on the head-even if I have the money to give the airline I avoid it like the plague. In fact, I go out of my way to give my money to anyone BUT the airline. Why should I? They treat me and everyone like crap, and go out of their way to nickle and dime us. I've even gotten where if I can find an alternative way to arrive at my destination and I have the extra time it takes to get to that destination I do it rather than fly. Flying used to be a wonderful, fun experience. It has turned into one giant pain.
I suspect a lot of the resistance to paying for extra leg room is that "extra leg room" is what "adequate leg room" was a few years ago. Standard-issue legroom is now having the seat in front of you jammed into your knees (at least that's my experience as a woman of average height. It must be even worse for tall men).
It's fine with me if regular customers balk at paying extra fees for seats with more legroom.
It leaves these desirable seats available for the disabled (who aren't usually charged the surcharge) and the super-tall (who are willing to pay for extra inches).
I don't consider myself super tall at 6'3 but both the seat backs and leg room have been reduced over the years. Long before the oil crises I might add.
I either have to sit with my knees jammed into the seat in front of me to rest my head on the seat back or sit straight up and have no head support. And don't even get me started on the lack of arm rests or customer service (oops did I say customer service), I meant "for your safety" flight crews. Either way my knees or my neck ache for days after a flight.
Bring back the days of PAN AM and I think people would pay a bit more, be more pleasant and treat crew members with respect but it's all about corporate greed nowadays.
Between airlines charging you for everything under the sun, being treated like a criminal by the TSA, and hassled by the Port Authority becuase you are taking too long to unload, I'll stick with driving.
I'm only 5'2" and most of the time I have little to no leg room. I can't imagine how everyone else feels with their knees in their nose. I have to fly about 3 times a year and I only pay for the ticket not one dime more. I find the cheapest flight I can get, carry on luggage, and nothing else. I bring snacks and buy water once I get through security.Â
Airlines are the most mis-managed business in America, we'd have been better off if deregulation had never occurred.
Airlines continue to increase fees on leisure travelers, causing a loss of customers as these customers are price sensitive, which causes them to reduce flights--which increases prices, and makes the problem worse. It's a downward spiral. Meanwhile, business travelers, who are *not* at all price sensitive (nobody travels any more unless they absolutely must), continue to be exempted from these fees, despite the fact that corporate expense accounts would pay them (and have no choice but to).
Simple fact is that airlines should be tripling fares for less than 30 day advance travel (leisure travelers plan well in advance and stick to pre-determined dates, and normally buy well in advance) and adding a $300 surcharge for tickets without a Saturday night stay.
Do this, and the airlines would increase revenue, and customers, as more leisure travelers could afford to fly and business travelers would have no choice but to pay the increased fares. Airlines are the only industry in America that loads perks on people who *must* have their service, rather than charging them the maximum the market will allow.
You're delusional if you think business travel would reduce dramatically if you charged a $300 surcharge for trips without a Sat night stay.
It doesn't matter if they're corporate clients...believe it or not there are expense controls and pressure to control costs in Corporate America.
Using your philosophy, corporations can just spend like drunken sailors and pass all costs directly to consumers. Just doesn't happen.
Business travelers not at all price sensitive? You've got to be kidding. You obviously do not travel for any business.
@ Bruce
You must be completely deluded if you believe that Corporations expense accounts pay for everything flight related because they have to. I am at the bottom of my company's pecking order and I have access to the company expense account so I can make biweekly flight arrangements to fly out for field work, and every time I arrange a flight based on time needed to travel, I get a message by the flight system that will kick out 3-4 flights that are all cheaper - even if it barely means saving $10. Believe me, Corporate Expense Accounts hate additional flying fees as much as everyone else.
I resist flying whenever I can. I enjoy a relaxing drive. So my hops from Buffalo to DC, Cleveland, NYC, and even Boston and Philly... I drive. I can't stand the waiting, aggravation, and ABUSE of additonal fees and constant wrangling by the ailines to pick my pocket.
I'm done flying unless I have to for business... its time to bring the airline executives and management back to earth...
I fly much more than you. Weather I fly in business or standard coach on any US airline, the legroom is just fine, and I am 5'10". If you don't have enough legroom, then your stuffing to much crap under the seat in front of you. put your carry on bag above you and a purse or similarly sized item in the under seat storage give you plenty of room for your legs. If the flight is so full that there is not enough overhead space, they will gate check it to the final destination free of charge, which is what most people want anyways (to check their bag without paying)
How nice for you that you have stubby little legs and they model the leg room after your body type. At 6'3 with 32" inseam and 34" waist I find no leg room except in FC. So should I be discriminated against because I'm 3" taller than average?
Want leg room? Take AMTRAK!
Want a decent meal? Take AMTRAK!
Want no baggage fee? Take AMTRAK!
Don't want to deal with TSA? Take AMTRAK!
Want to actually ENJOY getting there? TAKE AMTRAK!
Now if you are one of those folks who abosolutely HAVE to get accross a continent in a day... Well I know you cant take AMTRAK... Unless of course you re-evaluate your priorities. (and maybe you should) If you still cant do that, at least take Southwest Airlines. You still have to deal with the TSA, but the leg room is no less than the other guys, the fares are generally cheaper, the flight attendants are friendly, they have a good On-Time record (AMTRAK is still better) you get free peanuts, and there are no bag fees. You HAVE choices. Use them.
 Like all really badly run businesses, the airlines abetted by the TSA continue to be their own worst enemies, driving away customers for the benefit of gouging the fools who continue to allow them selves to be taken advantage of. I haven't flown in more than 10 years and have no plans to ever fly again. I can't believe I'm alone in this or that the airlines aren't in fact losing more than they gain.
The airlines don't want to provide a service to the general public. All they want to do is fly those who don't car about the cost, business flyers who don't pay for the ticket and the moderately rich who fly first class. Everyone else is a bother. Except the only reason airlines are subsidized is so they can provide a public service. OK, let the airlines charge what they want for what they want. But in exchange let's drop all tax support for the airlines. Let them pay for their own security, upgraded radar, and airport expansion. And NO MORE BAILOUTS!
I find this very amusing to read. I always read up on things about these "Fees" airlines charge in the US. I've had the wonderful opportunity to travel with the likes of Emirates (once), Korean Air (6 times), China Airlines (once), Luftansa (8 times). I never seen nickle and diming on these airlines... and they still make a hefty profit. Also, customers on these airlines willing fork over a few extra bucks to pay to have the luxury of fullservice already.. one included price and not have to worry about any "fees", which seem to add up very quickly with all these fees that are in existance with the likes of American, Delta, et. al.
I'd willing travel with the likes of Korean Air, China Airlines, Lufthansa and Emirates before flying with another airline that makes me pay for just about everything additional to the "base" airfare. These practices seem almost illegal. In some countries, like in the EU as an example or even Korea for that matter. Its by law that the full price has to be accurately displayed.. Taxes, etc.. to show what the true cost of the airfare is. None of this "Surprise fees" that are not considered part of the airfare.
and more importantly.. some countries government refer to these
"fees" as "hostage fees"... as in they're holding you up at the check in line... You have no choice in the matter about paying or not paying as they just say well if you dont want to pay, go find someone else to carry you.
I've also flown twice on Cathay Pacific. Their service is wonderful! I flew with Cathay from Seoul to Hong Kong and back to Seoul. This was back in 2007. Their service for such a short route was AMAZING! This fall, I will be getting the chance to experience their Long Haul service this time on their new Chicago-Hong Kong route. I bet their service will be AMAZING. I'm looking forward to 1200 hours of recent and past movie releases, Super Mario brothers game on the game option and several other nintendo games.. Many tv series clips... Trivia games, and Top of the line food service.